Customer Survey Form

Please rate the questions below 1 - 5 (1 one being the lowest)

Do you have any suggestions for improving our products / services?

How would you rate the service you received?

How would you rate your overall satisfaction with us?

How likely are you to recommend us?

How likely are you to continue doing business with us?

How would you rate the product(s) you purchased?

How would you rate the price for the item purchased?

How would you rate the sales person?

How would you rate the packaging for the product(s) received?

Contact and Policy Information

TM

Boteler Racing Operations
P.O. Box 642
Westminster, MD  21158-0642
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410.876.6851
410.236.3715

Returns:
a) All returns require a Return Merchandise Authorization (RMA) provided by our Customer Service Department.
    Please call 410.876.6851 and request Customer Service. No returns accepted without a RMA.
b) A restocking fee will be charged (not to exceed 25% of the value of item).
c) Items and any accessories must be returned in the original packaging with customer's original receipt.
d) The customer is responsible for shipping cost and any damage to items. We suggest that you purchase shipping insurance. 
    No COD returns will be accepted, unless approved by the customer service manager.
e) Once undamaged items are received, cost adjustments will be made.
f) Refunds are for items / products only, original shipping to customer will not be refunded.

Exchanges:
a) All exchanges require an Exchange Merchandise Authorization (EMA) provided by our Customer Service Department.
    Please call 410.876.6851 and request Customer Service. No exchanges will be accepted without an EMA.
b) Items and any accessories must be returned in the original packaging with customer's receipt.
c) The customer is responsible for shipping cost and any damage to items. We suggest that you purchase shipping insurance.
    Note: Original receipt must accompany items to be exchanged. No exchanges will be accepted, unless approved by the customer
    service manager. 
d) Once we received the returned items and all conditions are meet adjustment will be made as needed.
e) Refunds are for items / products only, original shipping to customer will not be refunded.

Page Map

Shipping Vendors: Our choice through UPS, FedX, Truck Freight, or USPS.
Some items have free shipping but, does not apply to sale items

Pick up option:  
1) At our site 
2) Event shows, some restrictions apply, go to our schedule..>>

Drop Shipment:  Available on most items, some manufactures charge a fee for this service, sales rep will let you know.

Outside the USA(48) Shipping:   Funds must be secure and addresses verified before overseas orders are processed.

1) Payments have to be in the form of a:
         * Cashier's check drawn on an American Bank must clear plus any shipping charges. 
         * VISA, MasterCard, American Express, or Discover (must have proper info)
We will let you know of the shipping charges upon address verification.
2) The Shipping addresses and phone# have to be verified.
Once steps 1 & 2 are completed, we'll notify you (via Email) that the order is being processed and will ship via a secured carrier of our choice

Lay-a-way and Special Orders

We offer a 90-day Layaway plan with no interest .
This is how it works: You would pay a pre-determine weekly or monthly amount till the item is paid for, up to 90 days. There is a minimal payment and this depends on item and you can pay it off sooner. If Layaway is canceled a 5% restocking fee is charged and is based on the total money paid. So say; you paid $50.25, 5% of $50.25 is $2.51. We would refund you $ 47.74.

Special Orders:
A deposit of 55% is required on all special orders. Your sales rep will let you know if your order falls in this category. If order is cancelled after processing sale then; there is a restocking fee not to exceed 15%. This depends on item/part.

Employment Oportunities
None at this Time

Testimonies,
What our customers say about us!

Great helmet, thanks for the deal.

Scott

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Guys and gals,

I recently had some dealings with Dwight Boteler, of Boteler Racing a fellow DragNet'ter. Even though my business with him was for about $150, he treated me and the order like I was spending $15,000. He got what he said he was going to get, was ALWAYS polite and courteous over the phone and e-mail and kept me in the loop about price, delivery, when it was shipped...

He's a real 'straight shooter' so if anyone is tired of giving their hard-earned racing money to the big mail order houses, drop him an e-mail at BotRaceOPR@aol.com. He'll get you whatever you need.

SO, THANKS DWIGHT!
Augie
NHRA SP/SG177X
Lindenhurst, NY
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Hello,
I received the item today. Thank-you very much. the helmet is great.
Thanks again
Adam
UK
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Dwight, just got it, awesome looking helmet and it fits perfectly. Thanks a ton for making it easy.
Take care
Don,
Clarksburg, MD
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Hey Dwight,
I received the ratchet straps Friday.. I'm very satisfied with them.. Thank you for your business. I'm sure I'll be in touch again!
Thank you,
Ronnie
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Hello Dwight
Just like to say, You have been great to deal with, easy to contact always keep in touch. So thank you for that.
Bests regards,
Adam
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Hello, Dwight
Thank you so much for getting the helmet, and being extremely helpful. I enjoyed meeting you and spending a little bit of time getting to know you and hope that we can keep in touch as time rolls on. The HJC AR-10 is very comfortable and fits really well, definitely a quality helmet.
Best Regards,
Jason

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I did get the hood. All is good with it. 

Thank you ! 
Larry 
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Hi Gary & Dwight, I got the Front End and Hood yesterday, wow! Beautiful work, Gary!
I will send pictures as I go along on this project. I am planning on making some passes in May.
So, I better get busy huh? 
Thanks again 
Ed W.
(Note: Gary is the manufacture)
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Helmet AR10
Got it! It is exactly what I need. Thank you most kindly

Henry S.
AR

© 1997 - 2017 - Boteler Racing Operations. All rights reserved.   

Since 2009
We Accept
We are a member of the AACA
Current Member
Thanks to all US Veterans

This page last modified on Friday, March 03, 2017

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