Contact and Policy Information
Boteler Racing Operations
P.O. Box 642
Westminster, MD 21158-0642
a) All returns require a Return Merchandise Authorization (RMA) provided by our Customer Service Department.
Please call 410.876.6851 and request Customer Service. No returns accepted without a RMA.
b) A restocking fee will be charged (not to exceed 25% of the value of item).
c) Items and any accessories must be returned in the original packaging with customer's original receipt.
d) The customer is responsible for shipping cost and any damage to items. We suggest that you purchase shipping insurance.
No COD returns will be accepted, unless approved by the customer service manager.
e) Once undamaged items are received, cost adjustments will be made.
f) Refunds are for items / products only, original shipping to customer will not be refunded.
a) All exchanges require an Exchange Merchandise Authorization (EMA) provided by our Customer Service Department.
Please call 410.876.6851 and request Customer Service. No exchanges will be accepted without an EMA.
b) Items and any accessories must be returned in the original packaging with customer's receipt.
c) The customer is responsible for shipping cost and any damage to items. We suggest that you purchase shipping insurance.
Note: Original receipt must accompany items to be exchanged. No exchanges will be accepted, unless approved by the customer
d) Once we received the returned items and all conditions are meet adjustment will be made as needed.
e) Refunds are for items / products only, original shipping to customer will not be refunded.
through UPS, FedX, Truck Freight, or USPS.
Some items have free shipping but, does not apply to sale items
Pick up option:
1) At our site
2) Event shows, some restrictions apply, go to our schedule..>>
Available on most items, some manufactures charge a fee for this service, sales rep will let you know.
Outside the USA(48) Shipping:
Funds must be secure and addresses verified before overseas orders are processed.
1) Payments have to be in the form of a:
* Cashier's check drawn on an American Bank must clear plus any shipping charges.
* VISA, MasterCard, American Express, or Discover (must have proper info)
We will let you know of the shipping charges upon address verification.
2) The Shipping addresses and phone# have to be verified.
Once steps 1 & 2 are completed, we'll notify you (via Email) that the order is being processed and will ship via a secured carrier of our choice
Lay-a-way and Special Orders
We offer a 90-day Layaway plan with no interest
This is how it works: You would pay a pre-determine weekly or monthly amount till the item is paid for, up to 90 days. There is a minimal payment and this depends on item and you can pay it off sooner. If Layaway is canceled a 5% restocking fee is charged and is based on the total money paid. So say; you paid $50.25, 5% of $50.25 is $2.51. We would refund you $ 47.74.
A deposit of 55% is required on all special orders. Your sales rep will let you know if your order falls in this category. If order is cancelled after processing sale then; there is a restocking fee not to exceed 15%. This depends on item/part.
None at this Time
What our customers say about us!
Great helmet, thanks for the deal.
Guys and gals,
I recently had some dealings with Dwight Boteler, of Boteler Racing a fellow DragNet'ter. Even though my business with him was for about $150, he treated me and the order like I was spending $15,000. He got what he said he was going to get, was ALWAYS polite and courteous over the phone and e-mail and kept me in the loop about price, delivery, when it was shipped...
He's a real 'straight shooter' so if anyone is tired of giving their hard-earned racing money to the big mail order houses, drop him an e-mail at BotRaceOPR@aol.com. He'll get you whatever you need.
SO, THANKS DWIGHT!
I received the item today. Thank-you very much. the helmet is great.
Dwight, just got it, awesome looking helmet and it fits perfectly. Thanks a ton for making it easy.
I received the ratchet straps Friday.. I'm very satisfied with them.. Thank you for your business. I'm sure I'll be in touch again!
Just like to say, You have been great to deal with, easy to contact always keep in touch. So thank you for that.
Thank you so much for getting the helmet, and being extremely helpful. I enjoyed meeting you and spending a little bit of time getting to know you and hope that we can keep in touch as time rolls on. The HJC AR-10 is very comfortable and fits really well, definitely a quality helmet.
I did get the hood. All is good with it.
Thank you !
Hi Gary & Dwight, I got the Front End and Hood yesterday, wow! Beautiful work, Gary!
I will send pictures as I go along on this project. I am planning on making some passes in May.
So, I better get busy huh?
(Note: Gary is the manufacture)
Got it! It is exactly what I need. Thank you most kindly
© 1997 - 2017 - Boteler Racing Operations. All rights reserved.
This page last modified on Friday, March 03, 2017